terms and conditions
We like to run a fair and honest business.
All prices include VAT. We ship our clothing worldwide with certain regions pending our approval at our sole discretion. At the present time we can only ship our perfume to the UK due to postal regulations.
Please be sure to read the policies below as you are agreeing to them by using our website.
If you should have any further questions, or simply would like to drop us a line, please do so on email@example.com
The À LA DISPOSITION team
RETURNS, EXCHANGES AND REFUNDS
From time to time things don’t work out and we want to make the process of returns, exchanges and refunds as easy and as quick as possible. Simply follow the instructions below or write us on firstname.lastname@example.org should you require help with the process.
Procedure, Rights and Responsibilities
To make a return, enact an exchange or to receive a refund you must contact us in the manner outlined in the appropriate section below. You have the right under UK law to a cooling-off period which lasts seven (7) working days from the delivery of the product/s in which you can return products without penalty to you. Please note that returns, exchanges and refunds can only be given within thirty (30) days of shipment.
To cancel your order follow the procedure outlined under the heading ‘Returns’ below. Under the Distance Selling Regulations (2000) you are liable to quickly return the product/s to us and to take reasonable care of the product/s. This is done at your own cost and risk.
Condition of Product/s
The product/s purchased must be returned to us in unworn condition, undamaged and with original tags attached and in original packaging. We are sorry to say that if these stipulations are not met we cannot consider the product/s for return, exchange or refund.
In order to enact a return you must inform us of your decision by writing us on email@example.com. You will be contacted by us informing you of how to return the product/s to us. Please note the above requirements as to the condition product/s must be in to be considered for return.
The offering in our online store is produced in very limited quantities or made to order to ensure high levels of exclusivity, quality and desirability. We can only accept exchanges on items which are currently in stock and not made to order. À LA DISPOSITION reserves the right to not accept an exchange irrespective of stock level and at À LA DISPOSITION’s sole discretion and to in its stead issue a full refund of the price of the product/s including shipping to the customer within a maximum of thirty (30) days of receipt of the product/s in acceptable condition as defined above.
In order to enact an exchange you must inform us of your decision by writing us on firstname.lastname@example.org.
Once a product/s is returned to us you shall be refunded the price of the product/s including shipping.
Please allow a maximum of thirty (30) days for the refund to be issued. Please note that your bank or credit card company may take additional time to have the refund post to your account.
SECURITY AND PRIVACY
À LA DISPOSITION uses Secure Sockets Layer (SSL) technology to safeguard your information, which is the industry standard for encrypting sensitive customer information. SSL encrypts your order information to inhibit the decoding by any unauthorized parties. The encryption goes into effect when you start your order. This is indicated in your browser by an unbroken key or a closed lock. Furthermore the website address will read “https” instead of “http”. If your browser or firewall does not allow you to enter into a secure connection you may need to update your preferences for you to be able to purchase product/s from us. You do this entirely at your own risk.
À LA DISPOSITION does not sell or rent your information to any third party.
By using our website you agree to accept cookies as part of your usage.
À LA DISPOSITION may work with third parties to assist us in these efforts. These companies will contractually be prohibited from disclosing, renting or selling your information to any unauthorized third party. Your information will therefore be safeguarded in the same manner as it is with us.
À LA DISPOSITION values its customers and respects their privacy. Customer information is collected only in an effort to continually improve your shopping experience and to communicate with you about our product/s, services and promotions. À LA DISPOSITION recognizes that it must maintain and use customer information responsibly and in accordance with applicable UK law.
We collect information (such as your name, e-mail address, mailing address, and phone and payment information) that you provide when you place an order, join our mailing list or register with us. We also maintain a record of your product interests and your purchases online.
To serve you better, the information you supply to us is added to our customer database. If you indicate your interest to be contacted by us you may receive periodic e-mails about new product/s and services, discounts, special promotions or upcoming events. If you do not want to receive e-mail communications from us you may opt out by contacting us on email@example.com using the heading: ‘unsubscribe’ in the subject of your communication. You shall subsequently be removed from the mailing list. We ask for your understanding that this may take several days to take effect and that you may receive additional mailings in this time period.
We may combine the information you give us online and in your communications with us as well as information about your product interests and purchases. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by e-mail about our product/s, services and promotions that may be of interest to you.
Updating or Changing Information
To update or change your information, simply sign on to your account at www.aladispositionstore.com to make changes or write us on firstname.lastname@example.org.
Under the Data Protection Act (1998) you have the right to access the information held about you and update it as needed.
We will gladly provide you with complete details at the nominal fee of £1. Please contact us on email@example.com.
Fraud and Phishing Warning
We will never contact you and ask you to provide sensitive personal information and/or payment details via e-mail. If you receive such a request do not supply any information and contact us at your earliest convenience.
We reserve the right to use the information gathered about you to assist us with fraud prevention and credit risk reduction.
In the interest of children's online privacy we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove this personally identifiable registration information from our files.
TERMS AND CONDITIONS
It is recommend that you read these terms carefully each time you use this website to be aware of the terms you are agreeing to.
By using our website you agree to not introduce by any means material that contains viruses or other harmful material.
You furthermore agree to not access and alter, change or damage any part of our website.
Such adverse behaviour may constitute a criminal offence under the Computer Misuse Act (1990). If this should be the case, or we suspect in our sole opinion that this may be the case we will inform and fully cooperate with the appropriate authorities.
In the event of such a breach your right to anonymity and to your right use this website will immediately be revoked.
In order to place an order with À LA DISPOSITION through your use of this website you must be a minimum of 18 years of age and legally able to enter into a contract with us.
When checking out through our shopping cart you present an offer to us to buy the product/s you have selected.
À LA DISPOSITION only accepts your order when an order confirmation is sent to you. This marks the beginning of the binding contract between you and À LA DISPOSITION. The contract between you and À LA DISPOSITION is fulfilled upon the shipping of the product/s to you and when À LA DISPOSITION has successfully processed the payment information provided by you .
Delivery times are generally as stated on the product pages. We very much attempt to dispatch items in this time frame or quicker. For in stock products it is 2-3 working days excluding bank holidays until shipment. For made to order products it is 10 working days excluding bank holidays until shipment. If there are any delays to this schedule we shall attempt to contact you via the e-mail provided by you.
À LA DISPOSITION aims to ship its orders in a quick and efficient manner by the courier and service specified by you in your order. You will be notified of the shipment of your order and tracking information if applicable at the e-mail you provided us with. We cannot be responsible for incorrect information that you have provided us.
À LA DISPOSITION currently only ships to customers in the UK.
International Orders and Shipping
À LA DISPOSITION currently only sells and ships to customers in the UK.
We hope to expand our services to other nations soon.
À LA DISPOSITION will not be liable whatsoever for any and all direct, indirect or consequential loss or damage caused by your usage of this website and/or our product/s, services or promotions.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this website are owned exclusively by À LA DISPOSITION.
Corrections of Errors and Inaccuracies
The information on the website is presented as is and may contain typographical errors or inaccuracies and may not be complete or current. Errors, inaccuracies or omissions may relate to product description, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice to you, including after you have submitted your order. We apologize for any inconvenience this may cause you. À LA DISPOSITION will not be liable whatsoever for any and all direct, indirect or consequential loss or damage caused by any Errors and Inaccuracies.
Complaints and Concerns
If you have any complaints or concerns, please contact us on firstname.lastname@example.org so that we may address them and come to an amicable agreement.
These Terms and Conditions and any claim or dispute arising from them shall be governed solely by English Law. All the parties submit to the exclusive jurisdiction of the English Courts.
À LA DISPOSITION
52 Salcott Road
London SW1 6DE
+44 (0)753 427 66 33